Moor Body Care is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Moor Body Care may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from 1 st October 2005.
Moor Body Care is a trading name of Moor Spa International Ltd.
What information is collected
- Contact information including name, postal address, telephone number & email address
- Payment information
What the information gathered is used for
- To supply goods & process payment
- To contact you if we experience any problems in fulfiling your order:
- To contact you if we experience any problems in processing a payment:
- We may use the information to improve our products and services.
- We may periodically send promotional mail about new products, special offers
or other information which we think you may find interesting:
Controlling your personal information
Moor Body Care, respect and wish to protect the privacy of the users therefore do not disclose your information to third parties. Information collected will only be used lawfully in accordance to the Data Protection Act 1998.
If you would prefer not to be contacted via mailing campaigns or email, please notify us via email at email@example.com
Moorbodycare.co.uk uses a third party payment processor, ProTX. Their systems are fully secure, and your credit card details will be submitted to their secure payment server over a 128bit SSL encrypted link.
Delivery & Postage Costs
Deliveries will be made either by first or second-class post, registered post (signed for), or by overnight courier.
Please allow up to 5 working days for first class post & 7 days for second class.
European & International deliveries please allow 10-14 working days
If any product is not available we will inform you and if delayed by more than seven days we will give you the option to change your order. Any orders placed by cheque will be fulfilled once the cheque has cleared
UK via Royal Mail First Class £1.75
Delivery time 2-5 working days
UK via Royal Mail Second Class £1.50
Delivery 5-7 working days
(2nd class Maximum weight 750g)
This signed for delivery service is available with either 1st or 2nd class postage. Available for UK deliveries only, it adds an extra 66p to your postage cost.
European Deliveries £7.50
International Deliveries £10.00
All orders and prices displayed are inclusive of VAT.
Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, JCB, Maestro and Switch. Payment will be debited at the time of placing the order.
Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card.
If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Moor Body Care, we will not be liable for any delay or non-delivery of merchandise.
We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.
Returns and Refund Policy
Should any product purchased from us be found to be faulty, damaged in transit, or differing from the description given then we will be pleased to replace the product or to arrange a refund.
Cancellation of orders must be made by email or post
All returns must be notified to us within 7 days of delivery and the product(s) returned to us within 28 days.
In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, we reserve the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer. In cases where an entire order is returned, we reserve the right to retain the cost of the outward carriage.
This does not affect your statutory rights as a consumer Refunds will be made within 30 days from cancellation provided the goods are returned in their original condition.
Enquiries and returned goods address
Moor Spa Intertnational Ltd
Unit 15, Ridgewood Industrial Park
Uckfield, East Sussex
Tel: 0845 130 6768 or +441825 762658
Fax: +441825 762658
C/N : 03974825
V/N : GB700462480