This privacy policy sets out how Moor Body Care uses and protects any information that you give Moor Body Care when you use this website.

Moor Body Care is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Moor Body Care may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from 1 st October 2005.

Moor Body Care is a trading name of Moor Spa International Ltd.

What information is collected

  • Contact information including name, postal address, telephone number & email address
  • Payment information

What the information gathered is used for

  • To supply goods & process payment
  • To contact you if we experience any problems in fulfiling your order:
  • To contact you if we experience any problems in processing a payment:
  • We may use the information to improve our products and services.
  • We may periodically send promotional mail about new products, special offers 
    or other information which we think you may find interesting:

Controlling your personal information

Moor Body Care, respect and wish to protect the privacy of the users therefore do not disclose your information to third parties. Information collected will only be used lawfully in accordance to the Data Protection Act 1998.

If you would prefer not to be contacted via mailing campaigns or email, please notify us via email at enquiries@moorbodycare.co.uk

Security

Moorbodycare.co.uk uses a third party payment processor, Sagepay. Their systems are fully secure, and your credit card details will be submitted to their secure payment server over a 128bit SSL encrypted link.

Payment

All orders and prices displayed are inclusive of VAT.

Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron and Paypal. Payment will be debited at the time of placing the order.

Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card.

If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Moor Body Care, we will not be liable for any delay or non-delivery of merchandise.

We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

Returns and Refund Policy

Should any product purchased from us be found to be faulty, damaged in transit, or differing from the description given then we will be pleased to replace the product or to arrange a refund.

In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, we reserve the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer. In cases where an entire order is returned, we reserve the right to retain the cost of the outward carriage.

This does not affect your statutory rights as a consumer

Refunds will be made within 30 days from cancellation provided the goods are returned in their original condition.

Enquiries and returned goods address

Moor Spa Intertnational Ltd
PO Box 213, Uckfield. TN22 5YR
Email: mailto:info@moorspa.co.uk
Tel: 0845 130 6768 or +441825 762658
C/N : 03974825
V/N : GB700462480